AI purchase terms
Version etheraio-ai-purchase-20261107. Contributor withdrawals are separate from these consumer purchase terms.
Your service provider
Terrence Sisson trading as Etheraio
Terrence Sisson / Etheraio
Unit 174266, PO Box 7169, Poole, BH15 9EL
and Etheraio
Unit 174266, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, UK
Customer support and cancellation: etheraio@proton.me
What you buy
AI Credits pay for Etheraio network AI requests. They are not an investment, a coin or withdrawable contributor earnings. £1 of settled payment after verified tax and actual processing costs creates 1 AI Credit. Credits become available after payment settlement, which can take several working days. Your payment record states the deductions and credited amount. No separate card or PayPal surcharge is added.
The selected 27B model processes bounded text/code requests on a consenting processing PC. Availability and measured speed can vary. It is not an OpenAI service and there is no guarantee of correctness, medical effectiveness or a particular outcome. The current price and maximum reservation are shown before each request. Only completed, metered usage is charged; failed or expired requests return their reserved credits. Unused credits do not expire under this purchase policy.
Your combined transaction fee
One combined fee is deducted from the same payment funds: actual provider processing costs plus an Etheraio automation fee of 0.5%, capped at £1 per purchase. There is no fixed 5p fee and no additional debit beyond your confirmed purchase total. Applicable tax is recorded separately. AI Credits equal the remaining settled funds after those deductions. The automation fee includes any applicable tax and remains reserved against refund obligations before it can fund the contributor pool. Existing purchases retain their original fee policy; full refunds reverse their full credited amount.
Credit use and service-failure returns
Purchased credits pay for the named service and are not voluntarily redeemable for cash. A failed AI request returns its reserved AI Credits; unavailable service time returns the corresponding credits to the same sector balance. Completed, verified service remains chargeable. These automatic returns are credits, not bank payments. Statutory cancellation, faulty-service remedies, legally required cash refunds and payment disputes remain available. Existing purchases retain their agreed terms.
Cancellation, faults and refunds
You may request cancellation within 14 days after purchase using the refund control in Billing or the published support email. You may also contact support about non-delivery, faults or any statutory remedy. Where the law requires reimbursement, no refund-processing fee is deducted. After an express request to begin service during the cancellation period, any deduction for service already supplied must be lawful and proportionate. Your statutory rights remain unaffected. Refunds go to the original payment method unless another method is expressly agreed. A request is not a claim that Stripe has already refunded you; its confirmed status is recorded separately.
Do not enter card numbers, bank details, passwords or wallet recovery words in an AI prompt or refund request. Stripe handles card, identity and bank entry. Customer prompts are excluded from shared mine training. Encrypted prompt and answer copies are cleared after 24 hours; minimum usage and accounting records remain.
Before the first paid request
Purchasing credits does not itself request immediate performance or waive a cancellation right. When submitting an AI request you can expressly ask for that service to begin within the cancellation period. This does not waive remedies for a faulty or undelivered service.
UK distance-selling information · Cancellation reimbursement rules · Contributor withdrawal fee policy